Frequently Asked Questions

For every returnable 20 litre jar, we collect a one-time refundable security deposit shown separately on your invoice. This deposit is credited to your wallet and refunded (or adjusted against future orders) when you return the empty jar in good condition. It is not a rental charge.

Simply hand over your empty jar(s) to our delivery staff on your next delivery, or call our support desk to schedule a pickup. Our delivery boy will scan/note the jar count on the spot and it will reflect in your account's jar balance immediately.

We accept Razorpay (cards, netbanking), PhonePe, UPI, wallet balance, and Cash on Delivery. You can choose your preferred payment mode at checkout, and switch between online and cash payments for future orders at any time.

Yes. Once registered, you can set up a daily, alternate-day, weekly or monthly subscription from your account, and our system will automatically schedule and remind our delivery team — no need to place a fresh order every time. You can pause, skip or cancel a subscription any time from your dashboard.

Yes, a minimum order value applies per delivery, shown at checkout. There's no minimum quantity restriction on individual products — for example, you can order just 1 jar — as long as the order total meets the minimum threshold. Delivery charges may also apply below a certain order value.

We currently serve 40+ localities across Kolkata and its suburbs, including Salt Lake, New Town, Dum Dum, Lake Town, Behala, Howrah, Garia and Rajarhat. Visit our Delivery Areas page for the full, up-to-date list, or contact us to check your exact PIN code.

Our water is purified through multi-stage sediment filtration, Reverse Osmosis (RO) and UV sterilisation, maintaining a TDS level between 80–120 ppm — within the range recommended by the Bureau of Indian Standards for good taste and mineral balance. Every production batch is lab-tested for TDS, pH and microbial safety before it is dispatched.

Absolutely. We supply bulk quantities to offices, schools, hospitals, marriage halls and event organisers, with special corporate pricing and monthly billing on request. Call our support desk or use the Contact form and select "Bulk / Corporate Order" to get a custom quote.

Yes — you can cancel an order from your account dashboard as long as it hasn't already been packed or dispatched for delivery. Once an order shows "Out for Delivery," please contact our support team directly, as cancellation may not be possible at that stage.

If an order is cancelled before dispatch or a payment fails after your account was debited, the amount is refunded to your original payment method or credited to your wallet within 5–7 business days, whichever you prefer. Jar deposits are refunded to your wallet immediately on empty jar return and can be withdrawn or adjusted against future bills.

A small, clearly communicated penalty is charged against your security deposit for a damaged or lost returnable jar, to cover the replacement cost. Genuine manufacturing defects reported within 24 hours of delivery are replaced free of charge — just let our support team know.