Privacy Policy

STM Mineral Water ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through www.stmmineralwater.online and our related ordering and delivery services (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, such as your full name, mobile number, email address, delivery address, landmark, city, state and PIN code when you register or place an order. We also collect order history, payment status (not full card/bank details), delivery preferences, and any feedback or reviews you submit. Technical information such as IP address and browser type may be logged for security and fraud-prevention purposes.

2. How We Use Your Information

Your information is used to: process and deliver your orders; send order, payment and delivery notifications via SMS, email or WhatsApp; manage your wallet, jar deposit and subscription; respond to enquiries and complaints; improve our products and service quality; and comply with legal and tax obligations, including GST invoicing.

3. Payment Information

Online payments are processed by our licensed payment gateway partners (Razorpay, PhonePe and UPI providers). STM Mineral Water does not collect or store your full card number, CVV or net-banking credentials on our servers; these are handled directly and securely by the payment gateway in compliance with RBI and PCI-DSS standards.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share necessary details (such as name, mobile number and delivery address) with our delivery staff solely to fulfil your order, and with payment gateways solely to process payments. We may also disclose information where required by law, court order, or to protect the rights and safety of STM Mineral Water and our customers.

5. Cookies & Local Storage

We use a browser cookie to remember the contents of your shopping cart between visits, and standard session cookies to keep you signed in securely. These are used only to operate the Service and are not used for third-party advertising or tracking.

6. Data Security

We implement reasonable technical and organisational safeguards — including password hashing, role-based access controls, and encrypted connections (HTTPS) — to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and order information for as long as your account is active, and thereafter for as long as necessary to comply with our legal, tax and accounting obligations, resolve disputes, and enforce our agreements.

8. Your Rights & Choices

You may access, review and update your profile information at any time from your account dashboard. You may request correction or deletion of your personal information, or opt out of promotional SMS/email/WhatsApp communications, by contacting our support team — order and delivery notifications essential to the Service will continue.

9. Children's Privacy

Our Service is intended for use by individuals who are at least 18 years of age or are otherwise capable of entering into a binding contract under Indian law. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at support@stmmineralwater.online or call +91 98300 12345.